*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:Arial,Helvetica,sans-serif;background:#f3f5f7;color:#15212b;padding-bottom:78px}
.topbar{height:75px;background:#0c4b6b;display:flex;align-items:center;justify-content:center;position:sticky;top:0;z-index:9999;padding:5px 10px;overflow:hidden}.logo-wrap{height:100%;width:100%;display:flex;align-items:center;justify-content:center}.site-logo{max-width:220px;max-height:60px;width:auto;height:auto;object-fit:contain}
.page-wrap{max-width:920px;margin:14px auto 36px;padding:0 15px}.info-card,.complaint-card{background:#fff;border-radius:10px;box-shadow:0 5px 18px rgba(23,44,63,.12)}.info-card{background:#edf0f2;border:1px solid #d3dade;padding:18px}.info-card h1{margin:0;text-align:center;font-size:17px;color:#06476a}.line{height:3px;background:#0c4b6b;margin:14px 0 10px}
.timebox{background:#0c4b6b;color:#fff;padding:12px;text-align:center;font-size:12px}.timebox div{background:#0a4361;border-radius:999px;padding:8px;margin-bottom:8px}.timebox span{display:inline-block;background:#083d59;border-radius:999px;padding:5px 10px}.top-buttons{display:flex;gap:16px;justify-content:center;margin:14px 0}.btn{min-width:260px;height:52px;display:flex;align-items:center;justify-content:center;border-radius:9px;color:#fff;text-decoration:none;font-weight:800;font-size:14px;box-shadow:0 7px 15px rgba(0,0,0,.14)}.btn.blue{background:linear-gradient(135deg,#2589b8,#063f61)}.btn.gold{background:linear-gradient(135deg,#e39311,#efbd39);color:#111}
.complaint-card{overflow:hidden}.card-head{padding:16px;background:linear-gradient(#f7f7f7,#ededed);border-bottom:1px solid #d7d7d7}.card-head strong{display:block;font-size:15px;margin-bottom:8px}.card-head small{color:#66717b}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;padding:16px}.field.full,.full{grid-column:1/-1}.field label{display:block;font-size:12px;font-weight:800;margin-bottom:7px}.field input,.field textarea{width:100%;border:1px solid #c9d1d7;border-radius:9px;padding:12px;font:inherit}.field small{display:block;color:#7a858d;margin-top:6px;font-size:10px}
.form-actions{display:grid;grid-template-columns:1fr 130px;gap:10px}.submit-btn,.back-btn{height:48px;border:0;border-radius:9px;display:flex;align-items:center;justify-content:center;font-weight:900;text-decoration:none}.submit-btn{background:linear-gradient(90deg,#e8b500,#f0d652);color:#111}.back-btn{background:#3b3b3b;color:#fff}.alert{margin:14px 16px 0;padding:12px 14px;border-radius:8px;font-size:13px}.alert.success{background:#e8f7ed;color:#16652f}.alert.error{background:#fdeaea;color:#962020}
.bottom-nav{position:fixed;left:0;right:0;bottom:0;height:66px;background:#0c4b6b;display:flex;align-items:center;justify-content:space-around;z-index:9998}.bottom-nav a{color:#fff;text-decoration:none;display:flex;flex-direction:column;align-items:center;gap:4px;font-size:11px;font-weight:700}.bottom-nav a i{font-size:17px}
@media(max-width:700px){.topbar{height:66px}.site-logo{max-width:190px;max-height:54px}.page-wrap{padding:0 10px}.top-buttons{gap:10px}.btn{min-width:0;width:50%;font-size:11px}.form-grid{grid-template-columns:1fr}.field.full,.full{grid-column:1}.form-actions{grid-template-columns:1fr}}